Careers

• Overseeing day-to-day operations including check-in/check outs, guests' queries, maintaining guest records, housekeeping, etc.
• Handle Guest interaction In person and also Email correspondence.
• Staff interactions/management with housekeeping staff and external vendors.
• Quality control and maintenance
• Manage back-office systems and processes.
• Adhere to finance and accounting standards incl. daily accounts.
• Being up to date about the activities and events happening in the hostel and around the city.
• Ensuring that Guests have a great time and convert their happiness into great reviews.
• Responsible to execute the tasks which will be inclusive always.

• Trained Hospitality institute candidates preferred.
• Excellent communication skills.
• Self Starter and willing to take risks.
• Available to work anytime including weekends.
• Excellent management and team skills

• Pan India

Email your profiles at connect@moustachehostel.com

• Overseeing day-to-day operations including check-in/check outs, guests' queries, maintaining guest records, housekeeping, etc.
• Handle Guest interaction In person and also Email correspondence
• Staff interactions/management with housekeeping staff and external vendors
• Quality control and maintenance
• Manage back-office systems and processes
• Adhere to finance and accounting standards incl. daily accounts
• Being up to date about the activities and events happening in the hostel and around the city
• Ensuring that Guests have a great time and convert their happiness into great reviews
• Responsible to execute the tasks which will be inclusive always

• Experience of at least 1 year in service industry preferred
• Excellent communication skills
• Self Starter and willing to take risks
• Available to work anytime including weekends
• Excellent management and team skills

• Pan India

Email your profiles at connect@moustachehostel.com

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hostel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean and tidy to accommodate guests’ needs
• Maintain updated records of bookings and payment
• Regularly maintain a good relationship with our customers
• Negotiate any customization or modifications requested and accommodate to the best level possible
• Resolve any problem that arises regarding the stay for the customer



Requirements

• Great Interpersonal Skills
• Work experience of at least 2 years as a Front Desk Agent, Receptionist, or similar role
• Experiences with hotel reservations software, like Cloudbeds, Ezee and RoomKeyPMS
• Customer service attitude
• Excellent communication and organizational skills
• A degree in hotel management is a plus
• Multilingualism is an advantage
• Up to date with domestic and international travel trends. Prior experience as a Front Desk executive or an avid traveler is a bonus

• Pan India

EMAIL US YOUR PROFILES WITH CONTACT DETAILS AT CONNECT@MOUSTACHEHOSTEL.COM

Job Description - General Manager - Property

• Oversee the operations of the property, as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments and team members.
• Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards.
• Lead all key property issues including improvements and upgradation projects, customer service and refurbishment.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the Property's annual Operating Budget
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Developing improvement actions, carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Maximizing room yield revenue through innovative sales practices.
• Work along with the revenue management team in devising methodologies for maximising revenue
• Act as a final decision maker in hiring key staffs at the property.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Manage and develop the Hotel Executive team to ensure career progression and development.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to property team members.

• Pan India

Email your profiles at connect@moustachehostel.com

We are looking for a travel consultant to join our company to create and organize trips for our guests. You will be required to interact with our guests and guide them toward picking the best experience package to suit all of their requirements and interest. Your contribution will impact our company as well as the satisfaction of our customers and drive profits.

• Help guests to identify their ideal travel plans based on their interests and requirements.
• Study and assimilate all information regarding travel destinations such as prices, weather, language, activities, etc.
• Provide end-to-end service while organizing a trip from reserving the accommodation, arranging trekking experiences, and creating the itinerary.
• Provide all relevant and essential information to the Guests regarding their travel.
• Sell the appropriate experience to the Guests.
• Negotiate any customizations or modifications requested and accommodate to the best level possible.
• Resolve any problem that arises regarding the trip for the Guests.
• Regularly update a database containing Guest details and their travel information.
• Reach the sales and revenue targets.
• Take advances/refunds from/to the guests against the bookings done.
• Regularly maintain a good relationship with our guests.
• Ability to handle rejection and stress in soliciting customers.

• Bachelor's degree in travel and tourism, hospitality business, or relevant fields.
• Prior experience as a travel agent or an avid traveller is a bonus (1 year or more).
• Basic knowledge of traveling software and procedures.
• Basic computer skills and software like MS Office.
• Multilingualism is an advantage.
• Excellent communication, people skills, and problem-solving skills.
• Efficient negotiation and sales skills.

• Jaipur

• Rotational

Email your profiles at connect@moustachehostel.com

Job Description - Business Development

• Plan and oversee business development efforts for Moustache in assigned area/ cluster with a goal to onboard high quality properties on to Moustache Network.
• Identify new properties that meet Moustache standards in terms of location, facilities, infrastructure quality, owner willingness
• Pitch Moustache's partnership/franchise proposal
• Negotiate Moustache's commercial agreement with interested Properties and sign-up properties/partnerships
• Strengthen relationship with existing property owners & other relevant stakeholders
• Collaborate with other teams in Moustache such as operations, marketing, revenue management, customer support, finance etc. to ensure smooth functioning of properties on day-to-day basis.

• 2-6 years of high quality experience in sales or business development
• Strong analytical skills and ability to structure / negotiate large and complex business deals
• Mature, professional and has ability to build and maintain strong business relationships with clients
• High degree of ownership, roll-up-your-sleeve attitude & willingness to get task completed
• Comfortable working in cross-functional setups requiring the candidate to collaborate with multiple teams locally as well as globally
• Local market knowledge is a must
• Relevant experience in hospitality, real estate industry is an advantage

• Jaipur

Email your profiles at connect@moustachehostel.com

• Posting journal and cash entries.
• Updating financial statements.
• Auditing and maintaining accounts receivable and accounts payable.
• Maintain financial records for subsidiary companies by analyzing balance sheets and general ledger accounts.
• Corrects errors by posting adjusting journal entries.
• Preparing monthly bank reconciliation account.
• Preparing monthly GST.
• Calculating TDS amount.
• Preparing and Filing of GST and TDS returns
• Knowledge in Word and Excel.

• B.com Graduate.
• Experience in Tally.

• 5+ Years Experience

• Jaipur

Email your profiles at connect@moustachehostel.com

We are looking for a PPC Analyst to manage digital activities across social, search and display platforms and ensure that strategies are aligned with marketing goals. You will also be responsible to plan and execute the paid media campaigns as well as manage the optimization and reporting.

• Perform and generate reports for PPC, daily account management of pay per click accounts on Google AdWords, Yahoo, Bing and all the other different search platforms for clients with different platforms
• Monitor and evaluate search performance and search results across the major search channels
• Research and undergo test partnerships with new PPC vendors to expand our outreach as well as lower our cost-per-acquisition(CPA)
• Assist in the monitoring and maintenance of impression share, keyword bids, quality score, account daily and monthly budget caps and also other important metrics
• Proactively make strategic PPC campaign recommendations
• Monitor and administer reports, web analytics dashboards, and key reporting tools, and optimize key areas of importance to match up with client goals
• Manage and maintain updates for large keyword lists
• Craft lead generation and landing pages form for our content to distribute through relevant paid programs
• Keep pace with PPC industry and search engine trends and developments
• Provide creative ad copies as well as suggestions and interesting ad templates
• Understand our website in the management of Display network placement lists on Ad Networks such as Adwords, Bing and through other advertising platforms
• Support the generation of new PPC campaigns, ad, ad groups and accounts and in the aid of creating new paid search advertising initiatives
• Provide recommendations and execute strategies for display network, campaign structuring, targeting, keyword opportunities, and other facets of paid search
• Work closely with the other team members on advertising to meet client goals
• Communication to team and management on project development, timelines, and results
• Utilize data modeling and bid management tools to maximize the effectiveness of PPC campaigns
• Generate daily, weekly and monthly reporting for all those major metrics such as revenue tracking, goals tracking, and other paid search initiatives

• A minimum of 2 years experience with paid media campaigns in the capacity of a Performance Marketer or similar role.
• A track record of delivering media campaigns in an agency or e-commerce environment.
• In-depth understanding of digital media formats, analytics tools, and targeting methodologies.
• Solid working knowledge of relevant media platforms and how it fits into the wider digital marketing mix.
• Data-driven thinking with strong analytical skills partnered with a creative mind.
• Strong communication (verbal and written) and presentation skills.
• A highly motivated individual and able to own & drive projects through to completion/delivery.

• Jaipur

Email your profiles at connect@moustachehostel.com

• Ensure day to day operations of the restaurant move smoothly
• Train and supervise staff
• Ensure all food safety procedures are strictly adhered to according to sanitary regulations
• Work closely with management to meet revenue objectives
• Implement appropriate strategies to resolve adverse trends and improve sales
• Maintain safe working conditions
• Follow company policies and procedures regarding the handling of cash, property, products and equipment
• Audit inventory levels to ensure product
• Open and close registers for staff members, count register drawers, and resolve cash overages and shortages
• Ensure the shift is adequately staffed
• Develop and assign tasks to staff members, oversee completion of tasks
• Resolve customer issues and approve exceptions to policy for coupons, returns, etc.
• Train new hires and create development opportunities for experienced staff members
• Provide recognition and constructive feedback throughout the shift as appropriate

• Jaipur and Rishikesh

Email your profiles at connect@moustachehostel.com

• This job requires understanding Online travel portals such as Booking.com, Agoda, GOMMT, Expedia, Hostelworld, etc
• The person should be able to handle all the mentioned Online travel portal's extranet and property management system ezee
• Creating new listings and regular verification/ upkeep of existing listings on the online travel portal
• The job also requires verification of several reports and data across OTAs along with reputation management for all moustache properties.

• Graduate
• Computer literacy
• Fluency in English
• Freshers May Apply
• This position is based in Jaipur

• Jaipur

Email your profiles at connect@moustachehostel.com

• Conceiving and developing efficient and intuitive marketing strategies
• Conducting market research and analysis to evaluate trends, brand awareness and competition ventures
• Monitor progress of campaigns using various metrics and submit reports of performance
• Proofread marketing copy for both online and print campaigns
• Run all social media channels of the designated Projects
• Source and secure sponsorships for the events
• Planning and sourcing the deliverables and Merchandises for the events
• Managing Influencer marketing

• Jaipur

Email your profiles at connect@moustachehostel.com

This candidate will be responsible for creating and developing new travel products and itineraries along with improving existing products keeping in tune with the trends.

• Responsible for creating and developing new products and improving existing products.
• Responsible for doing market research to ensure that the product is viable and competitive.
• Responsible for collaborating with marketing, operations, sales, and B2B teams.
• Responsible for doing timely QC of the existing products.
• Responsible for onboarding new vendors for the existing and new products, also responsible for complete vendor management.
• Responsible for keeping a check on the selling price of the products and responsible to revise the pricing depending on the market situation to maximize the revenue.
• Identifying new markets/regions where new products and experiences can be created.
• Identifying and creating new activities around our properties.

• Degree in hotel management
• 2 - 4 years experience in Travel industry

• Jaipur

Email your profiles at connect@moustachehostel.com

• Conduct Employee Onboarding
• Helping with designing and organizing employee engagement activities and key team events in order to build a strong organizational culture
• Handling day-to-day operational tasks
• Managing employee attendance
• Maintain internal HR systems (GreytHR) and Employee trackers
• Address Employee queries relating to policies and processes
• Take care of Operational paperwork (Employment Agreement, Exit formalities etc)
• Manage formalities for Onboarding and exit
• Open to work on additional responsibilities
• Should have experience on payroll management, compensation and benefits, retention strategies

• Minimum 1 year experience in HR Operations
• Excellent interpersonal, oral, and written communication skills
• Ability to prioritize work and handle multiple tasks under tight deadlines
• Ability to take complete ownership and innovate on a given task
• Experience in working with GreytHR will be a plus
• Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint)

• This Position is based out of Jaipur. Local candidates accepted Only.

Email your profiles at connect@moustachehostel.com

We are looking for a travel consultant to join our company to create and organize trips for our guests. You will be required to interact with our guests and guide them toward picking the best experience package to suit all of their requirements and interest. Your contribution will impact our company as well as the satisfaction of our customers and drive profits.

• Handling customer queries on Web Chat, E-mails and Social Media
• Educate current and potential customers with product and service information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings

• Bachelor's degree in travel and tourism, hospitality business, or relevant fields.
• Prior experience as a travel agent or an avid traveller is a bonus (1 year or more).
• Basic knowledge of traveling software and procedures.
• Excellent knowledge of Facebook and Instagram Inboxes.
• Basic computer skills and software like MS Office.
• Multilingualism is an advantage.
• Excellent communication, people skills, and problem-solving skills.
• Efficient negotiation and sales skills.

• This Position is based out of Jaipur.

• Rotational

Email your profiles at connect@moustachehostel.com