Last Modify Date 24/04/2022

In the wake of Covid 19, additional safety measures have been implemented across the hostel to ensure that proper hygiene and social distancing are maintained.

GUEST POLICIES

No drugs and alcohol allowed on any hostel premises.

Smoking and Vaping is not permitted inside the hostel premises besides the designated smoking areas

Outside pets are not allowed in any Moustache Hostels.

Any guest breaking the house rules, consuming illicit substances, and conducting a wrong behavioural approach, can be asked to leave the property immediately. These rights are retained by the property manager, who may, upon scrutiny, cancel your booking without being liable to raise any refunds.

Non Residents/Visitors are strictly not allowed on the hostel premises.

Moustache reserves the Right to admission.

We send you an email with detailed directions to the hostel and how to avoid the common scams within a few hours of receiving your booking. Please read this email carefully. Look at your spam folder in case you do not receive the email within 12 hours.

Guest are responsible for their belongings.

The Delhi and Jodhpur property follows Green Social non-air-conditioned hours from 10.00 hours to 20.00 hours. During this time the common areas are air-conditioned for guests to relax.

IDENTIFICATION

We need a valid passport and visa for foreign nationals and a valid Government Photo ID and Address proof like Driving license, Aadhar card for Indian nationals during check-in. Student IDs are not eligible.

Guests with local IDs will not be permitted to stay at the hostel. For e.g., residents of Jaipur will not be allowed to stay at Moustache Jaipur, Residents of NCR will not be allowed to stay at Moustache Delhi.

FOR GUESTS TRAVELING TO MOUSTACHE HOSTEL DELHI – Guests residing from NCR region will not be allowed to stay at Moustache Hostel Delhi. NCR Regions consists of the following places: Uttar Pradesh: Baghpat, Bulandshahr, Gautam Budh Nagar, Ghaziabad, Hapur, Meerut, Muzaffarnagar, Shamli. Haryana: Bhiwani, Charkhi Dadri, Faridabad, Gurgaon, Jhajjar, Jind, Karnal, Mahendragarh, Nuh, Palwal, Panipat, Rewari, Rohtak, Sonipat. Rajasthan: Alwar, Bharatpur, NCT Delhi

CHECKIN

24-hour check-in permitted but the earliest checkin times are different for different locations so please do confirm from our website.

If you are arriving very early, it is recommended you book the previous night. You are welcome to wait in our common room if you would like, but for 3-4 am arrivals, we recommend booking an extra night.

PAYMENT

Guests will be asked to pay in advance minimum 50% to upto 100% of their booking amount to confirm their bookings by the reservations team at any point after they make the booking. This Advance is strictly non refundable.

We have a strict advance payment policy at check-in

Credit cards accepted with 2 % additional bank charge

The prices are exclusive of Goods and Service Tax applied by Government of India and will be charged extra above the room rates as per the rates defined by the Government.

Security Deposits for Key Cards in Jaipur, Udaipur and Rishikesh will be charged in CASH ONLY.

Breakfast is not included in the room rates. It will be charged for separately.

REFUND POLICY

Only amounts directly paid to us are eligible for direct refunds from us. No refunds will be provided for any amount paid to Online Travel Agents (like Agoda, Booking.com, Makemytrip.com etc).   

Refunds shall be processed only in case the cancellations are done as per the cancellation period provided to you during the booking. Our generic cancellation policy is as per provided in this policy document, however, we do have different cancellation period for certain block out dates and large group bookings. These shall be intimated to you during or after the booking.   

All eligible refunds shall be processed in 10-12 days after we receive the bank details. We do not process refunds through GooglePay or any other UPI Payment methods.    

For refunds where original payment was made through Credit card or debit card or through payment gateway, refunds will be processed after deduction of charges of 3% on the total amount paid.

GROUP BOOKING

For bookings of more than 4 people or stays of more than 15 days, please email us on reservations@moustachescapes.com to get authorisation. Else, we reserve the right to terminate your booking without any refunds.

Accommodation in the same dorm room for Groups of more than 4 can not be guaranteed

Group bookings that are not authenticated in advance by the Management, individual bookings made by different members of the same group, irrespective of source of booking (made for the purpose of misleading the management) can be cancelled at any point in time, without any prior notification/warning.

Any group breaking the house rules, consuming illicit substances, and conducting a wrong behavioral approach, can be asked to leave the property immediately. These rights are retained by the property manager, who may, upon scrutiny, cancel your booking without being liable to raise any refunds.

CANCELLATION POLICY

If you have booked a room through the use of a travel agency or an online travel agency (such as Booking.com, Expedia and Hosteloworld), you must cancel or modify your booking through the agency that you used to make the booking.

Intimation by email has to be sent 48 Hours prior to check in date and time for free cancellation.

For Group Bookings of 4 or more than 4 guests, intimation by email has to be sent at least 7 days prior to check in date and time for free cancellation.

In case of any Offers and Promotions the payment will be NON REFUNDABLE at any point.

ROOM EXTENSION POLICY

Please check at the front desk between 9AM – 9PM to extend your beds. It is solely on availability and on the current prices.

Payment has to be made in advance to confirm your extension.

We are much better over email than phones. So email us with your questions before calling us.